Refund policy

Refund Policy

We want you to love your purchase. If you're not completely satisfied, we're here to help.

Returns We accept returns within 30 days of delivery for items that are unopened, unused, and in their original packaging. To initiate a return, please contact us at blackhairabroad@gmail.com, before sending anything back so we can coordinate with our vendors and provide you with the correct return instructions.

Final Sale Items For hygiene reasons, the following items are final sale and cannot be returned or exchanged:

• Opened hair care products (shampoos, conditioners, styling products)
• Opened hair accessories
• Human hair extensions, wigs, and frontals that have been worn or altered

Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–10 business days.

Damaged or Incorrect Items If you received a damaged or incorrect item, please contact us within 7 days of delivery at [your email address] with a photo of the item and your order number.

Shipping Costs Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.